This past weekend I had a little problem with my iPhone. My work email account suddenly stopped downloading, and I wasn’t able to access it despite reentering my password or even deleting and recreating the account on my iPhone or iPad. At the same time a large number of my contacts suddenly disappeared on my iPhone, but not on my iPad. This didn’t make any sense at all, because these two devices were supposed to sync. I tried every fix I could think of or find with no luck. I spent a weekend unconnected and furious.
I often work with people who have trouble with their devices. I sympathize with their challenges, and luckily sometimes I can fix them. However, I know there is always a sense of betrayal. We sell these devices, literally and figuratively, to people and promise that they will make lives easier. When they fail in this function, it is a betrayal. For them, it is a betrayal by a stranger. However, when I have a problem and when I can’t figure out what’s going on, I feel like I am being betrayed by my own children. My wrath is without equal.
Luckily I found that the email problem was caused by an expired password. After I restored the email accounts, my contacts reappeared. This was an incomplete resolution, because though I understand the email part of the equation, the contact disappearance still doesn’t make sense. I watch my phone like a, unfaithful friend, I hope that things will go well, but I can’t trust…at least now.
As always, I welcome your comments.